1. Overview
Nubryx ("we", "us") respects your privacy. This policy explains what personal information we collect, why we collect it, who we share it with and the choices you have. It applies to nubryx.com, the client portal at portal.nubryx.com and the services we provide.
We process personal information in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
2. Information we collect
Information you give us when you create an account, place an order, submit a contact form or open a support ticket:
- Name, company name, email address, phone number and postal address
- Billing details, tax registration numbers and order history (card and bank details are handled by our payment partner, not stored by us)
- Domain registrant contact details required by registries
- The content of enquiries, support tickets and other messages you send us
3. Information collected automatically
When you use our website, portal or services we automatically record technical information needed to operate and secure them:
- IP address, browser type and device information
- Log-in times, security events and pages visited in the portal
- Server, network and resource-usage logs for the services you use
- Cookies needed for sign-in, checkout and remembering your preferences
4. Data you host with us
Websites, databases, email and files you store on our services remain yours. We act as a processor of that data on your behalf: we store and transmit it only to provide the service, and we do not access it except to deliver support you request, maintain service security, or comply with law.
If your hosted content includes personal information about your own customers, you are responsible for handling it lawfully and for publishing your own privacy notice.
5. How we use information
We use personal information to:
- Create and manage your account and deliver the services you order
- Process payments, issue invoices and meet tax and accounting obligations
- Provide technical support and respond to enquiries
- Send service, billing, security and policy notices
- Detect, prevent and investigate fraud, abuse and security incidents
- Improve our website, portal and services using aggregated information
- Send product news, only where you have agreed; you can opt out at any time
8. Security
We protect personal information with encryption in transit (TLS), hashed passwords, access controls limited to staff who need it, monitoring and regular security updates. No system is completely secure; if we become aware of a breach affecting your personal information we will notify you and the relevant authorities as the law requires.
9. Retention
We keep account and billing records for as long as your account is active and afterwards for the period required by tax and accounting law. Server and security logs are kept for a limited period for troubleshooting and security. Hosted data is deleted after a service is terminated, in line with our Terms of Service.
10. Where data is stored
Our services run in datacenters in India and the United States. If you choose a USA-based service, or one of our providers operates outside India, your information may be processed outside India with appropriate safeguards in place.
11. Your rights
Subject to applicable law, you can ask to access, correct or delete your personal information, withdraw consent you have given, or nominate another person to exercise your rights. Most account details can be updated directly in the client portal.
To make a request, email [email protected] from the address on your account. We may need to verify your identity, and some information must be kept to meet legal obligations.
12. Children
Our services are intended for people aged 18 and over. We do not knowingly collect personal information from children.
13. Changes to this policy
We may update this policy from time to time. The current version is always available on this page, and we will notify account holders of significant changes.
14. Contact & Grievances
For privacy questions, requests or grievances, contact:
We aim to acknowledge requests within 48 hours and resolve applicable requests within 30 days.
NubryxMumbai, Maharashtra, India